Frequently Asked Questions
Ordering
How do I place an order?
To place an order, browse our website and select the equipment or attachments you need. Click “Add to Cart” and proceed to checkout to enter your shipping and payment details.
Once your order is placed, you will receive an order confirmation email and our team will begin processing your order.
Can I place an order by phone?
Yes. If you prefer to place your order by phone, you can contact our team at (817) 552-4623 during business hours and we will assist you.
Can I request a quote instead of purchasing online?
Yes. You can submit a quote request through our website or contact us directly for assistance with pricing, availability, and compatibility.
Can you help me choose the right equipment?
Yes. Our team can assist with selecting the right equipment or attachment for your machine and application.
Payment
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout system.
Is my payment information secure?
Yes. Our website uses secure encryption technology (SSL) to protect your personal and payment information during transactions.
Do you store my credit card information?
No. We do not store your credit card information. All payments are processed securely through our payment providers.
Shipping & Delivery
Where do you ship?
We currently ship within the United States.
How are orders shipped?
Depending on the product, orders may ship via standard parcel carriers (UPS, FedEx) or freight carriers for larger equipment.
Do you offer freight delivery for large equipment?
Yes. Many products are shipped via freight carriers. Delivery appointments may be scheduled depending on the shipment.
Can I track my order?
Yes. Once your order ships, you will receive tracking information via email when available.
What should I do when my order arrives?
For freight deliveries, please inspect your order before signing the delivery receipt. If there is any visible damage, note it on the receipt and contact us immediately.
Returns & Warranty
Do your products come with a warranty?
Yes. Most products are backed by manufacturer warranties that cover defects in materials and workmanship.
How do I request a return?
To request a return, please contact our support team with your order details. Returns must be approved before being sent back.
Who handles warranty claims?
Warranty coverage is provided by the manufacturer. Our team will assist you in submitting and managing warranty claims.
Contact & Support
How can I contact Forest Equipment Co.?
You can reach us using the following:
Phone: (817) 552-4623
Email: info@forestequipmentco.com
Live chat: Bottom Right Corner of the Website
Business Hours:
Monday – Friday
8:00 AM – 4:00 PM ET
How quickly will I receive a response?
We aim to respond to all inquiries within one business day.
Who handles warranty claims?
Warranty coverage is provided by the manufacturer. Our team will assist you in submitting and managing warranty claims.
Still Have Questions?
Our team is here to assist.
