At Forest Equipment Co., we are committed to providing reliable, professional-grade equipment built for demanding applications. Many of the products we offer are backed by manufacturer warranties designed to protect against defects in materials and workmanship.

Please review the information below regarding product warranties and support.

Manufacturer Warranties

Most products sold through Forest Equipment Co. are covered by manufacturer warranties. These warranties are provided directly by the manufacturer and vary depending on the product and brand.

Manufacturer warranties typically cover:

• Defects in materials
• Defects in workmanship
• Mechanical or structural failures under normal use

Warranty coverage, duration, and terms are determined by the manufacturer.

If you have questions about a specific product’s warranty, please contact us before purchasing and we will be happy to assist.

Our Commitment to You

While warranties are provided by manufacturers, Forest Equipment Co. is committed to supporting customers throughout the process.

We assist with:

• Warranty claim guidance
• Product troubleshooting
• Connecting you with the appropriate manufacturer or service provider
• Providing product documentation when needed

Our goal is to ensure you receive the support you need as quickly as possible.

Warranty Claim Process

If you believe your product may be covered under warranty, please contact our support team with the following information:

• Order number
• Product name and model
• Description of the issue
• Photos or videos (if applicable)

Our team will review your request and help guide you through the appropriate next steps, including working with the manufacturer when required.

Warranty Limitations

Manufacturer warranties generally do not cover:

• Normal wear and tear
• Damage caused by misuse, abuse, or improper operation
• Improper installation or lack of maintenance
• Modifications or unauthorized repairs
• Damage caused by accidents or environmental conditions

Specific limitations vary by manufacturer.

Parts & Service

For equipment requiring replacement parts or service, Forest Equipment Co. can assist in identifying parts and directing you to the appropriate manufacturer or service provider.

Availability of parts and service is determined by the manufacturer.

Product Condition Upon Delivery

Customers are responsible for inspecting products upon delivery.

If your item arrives damaged:

1. Note the damage on the delivery receipt
2. Take photos of the packaging and product
3. Contact us immediately

Prompt reporting allows us to assist with freight claims and resolution.

Warranty Support Contact

If you have questions about product warranties or need assistance with a claim, please contact us:

Email: info@forestequipmentco.com

Phone: (817) 552-4623

Live Chat: Bottom Right Corner of the Website

Business Hours: Monday – Friday, 8:00 AM – 4:00 PM ET

Mailing Address:
3000 Custer Road
Suite 270
Plano, TX 75075

Our Approach

We work with manufacturers and suppliers who stand behind their equipment. Our role is to help ensure that you receive accurate information, proper support, and access to warranty coverage when applicable.

If you have any questions about warranty coverage before purchasing, we encourage you to contact our team.