Product Warranty Policy
Last Updated: June 2026
At Forest Equipment Co., we are committed to providing quality equipment, transparent service, and support throughout the purchasing process. Many of the products we offer are backed by manufacturer warranties designed to protect against defects in materials and workmanship.
Please review the information below regarding product warranties and support.
Manufacturer Warranties
Most products sold through Forest Equipment Co. are covered by manufacturer warranties. These warranties are provided directly by the manufacturer and vary depending on the product and brand.
Manufacturer warranties typically cover:
- Defects in materials
- Defects in workmanship
- Mechanical or structural failures under normal use
Warranty coverage, duration, and terms are determined by the manufacturer.
- Forax Equipment LTD Warranty Policy
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If you have questions about a specific product’s warranty, please contact us before purchasing and we will be happy to assist.
Our Commitment to You
While warranties are provided by manufacturers, Forest Equipment Co. is committed to supporting customers throughout the process.
We assist with:
- Warranty claim guidance
- Product troubleshooting
- Connecting you with the appropriate manufacturer or service provider
- Providing product documentation when needed
Our goal is to ensure you receive the support you need as quickly as possible.
Warranty Claim Process
If you believe your product may be covered under warranty, please contact our support team.
Warranty claims typically require:
- Proof of purchase
- Product name and serial number
- Description of the issue
- Photographs/videos or supporting documentation (if applicable)
- Compliance with manufacturer operating and maintenance requirements
Our team will review your request and help guide you through the appropriate next steps, including working with the manufacturer when required. However, warranty approval and coverage determinations remain the responsibility of the manufacturer.
Warranty Limitations
Manufacturer warranties generally do not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, or improper operation
- Improper installation or lack of maintenance
- Modifications or unauthorized repairs
- Damage caused by accidents or environmental conditions
Specific limitations vary by manufacturer.
Parts & Service
For equipment requiring replacement parts or service, Forest Equipment Co. can assist in identifying parts and directing you to the appropriate manufacturer or service provider.
Availability of parts and service is determined by the manufacturer.
Damaged Shipments
Customers must inspect all shipments immediately upon delivery.
If a shipment arrives damaged:
- Note all damage on the carrier's delivery receipt before signing.
- Take clear photographs of the product, packaging materials, shipping labels, any visible freight damage
- Retain all packaging materials.
- Notify Forest Equipment Co. within 48 hours of delivery.
Failure to report shipping damage promptly may limit the ability to file a freight claim with the carrier or manufacturer.
Warranty Support Contact
If you have questions about product warranties or need assistance with a claim, please contact us:
Forest Equipment Co.
Email: info@forestequipmentco.com
Phone: (817) 552-4623
Business Hours:
Monday – Friday
8:00 AM – 4:00 PM ET
Our Approach
We work with manufacturers and suppliers who stand behind their equipment. Our role is to help ensure that you receive accurate information, proper support, and access to warranty coverage when applicable.
If you have any questions about warranty coverage before purchasing, we encourage you to contact our team.
