Refund policy

Last Updated: June 2026

At Forest Equipment Co., we are committed to providing quality equipment, transparent service, and support throughout the purchasing process. Because many products sold on our website are large, heavy-duty, specialized, custom-configured, or manufacturer-direct items, return, refund, cancellation, and warranty policies may differ from those typically associated with consumer retail purchases.

This policy provides the general return and refund terms applicable to purchases made through Forest Equipment Co. Certain manufacturers maintain their own return, cancellation, and warranty requirements. Where a brand-specific policy exists, the manufacturer's policy may supplement or take precedence over this general policy.

Return Eligibility

Due to the nature of commercial equipment, attachments, machinery, and specialty products, returns are not automatically accepted.

Return requests may be considered if:

  • The product is unused and in new condition.
  • The product has not been installed, operated, modified, or damaged after delivery.
  • The product is returned with all original components, accessories, manuals, and documentation.
  • The return is requested within the applicable return period, if any.
  • Return authorization has been approved by Forest Equipment Co. and, where required, the manufacturer.

All returns are subject to review and approval before being accepted.

Return Authorization Required

Do not return any product without prior authorization.

All returns require a Return Merchandise Authorization (RMA) or written approval from Forest Equipment Co.

To request a return, please contact us and provide:

  • Order number
  • Customer name
  • Product information
  • Reason for the return
  • Photographs (if applicable)

Unauthorized returns may be refused and returned to the sender at the customer's expense.

Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

  • Custom-built products
  • Made-to-order products
  • Custom-configured equipment
  • Special-order products
  • Products with customer-requested modifications
  • Installed, used, altered, or damaged products
  • Products missing components, manuals, serial numbers, or original documentation
  • Clearance, closeout, final-sale, or discontinued items identified as non-returnable
  • Replacement parts
  • Products returned without authorization

Manufacturer-specific restrictions may also apply.

Damaged Shipments

Customers must inspect all shipments immediately upon delivery.

If a shipment arrives damaged:

  1. Note all damage on the carrier's delivery receipt before signing.
  2. Take clear photographs of the product, packaging materials, shipping labels, any visible freight damage
  3. Retain all packaging materials.
  4. Notify Forest Equipment Co. within 48 hours of delivery.

Failure to report shipping damage promptly may limit the ability to file a freight claim with the carrier or manufacturer.

Incorrect, Missing, or Defective Items

If you receive:

  • An incorrect product,
  • Missing parts or components, or
  • A product that appears defective upon arrival,

please contact Forest Equipment Co. as soon as possible.

We may request:

  • Photographs
  • Product serial numbers
  • Packaging information
  • A written description of the issue

We will work with the manufacturer to determine the appropriate resolution, which may include replacement parts, repair, exchange, return authorization, or warranty service.

Restocking Fees

Approved returns may be subject to restocking fees imposed by the manufacturer.

Where applicable, restocking fees may be deducted from the refund amount.

The applicable fee, if any, will be communicated during the return authorization process.

Return Shipping Costs

Unless the return is the result of:

  • A shipping error,
  • An incorrectly supplied product, or
  • A verified manufacturer defect,

customers are generally responsible for:

  • Return shipping costs
  • Return freight charges
  • Insurance costs associated with the return shipment

Original outbound shipping charges, freight charges, expedited shipping fees, liftgate fees, installation costs, and service fees are generally non-refundable.

Refunds

Once an approved return has been received and inspected by the manufacturer or Forest Equipment Co.:

  • Refund eligibility will be determined.
  • Approved deductions may include restocking fees, freight charges, shipping costs, cancellation charges, inspection fees, refurbishment costs, or other applicable manufacturer fees.
  • Refunds will be issued to the original payment method whenever possible.

Depending on the payment provider and manufacturer review process, refund processing may take 5–15 business days or longer after approval.

Order Cancellations

Before Shipment

Orders may generally be canceled before shipment, subject to manufacturer approval.

If production, assembly, processing, procurement, or freight arrangements have already begun, cancellation fees may apply.

After Shipment

Orders that have already shipped generally cannot be canceled.

If an exception is approved, customers may be responsible for:

  • Outbound freight charges
  • Return freight charges
  • Restocking fees
  • Manufacturer cancellation fees
  • Administrative costs

Custom, Made-to-Order, and Special-Order Products

Custom-built, made-to-order, modified, or special-order products may not be eligible for cancellation once production or procurement has begun.

Manufacturer Warranties

Many products sold by Forest Equipment Co. are covered by manufacturer warranties.

Warranty coverage, duration, exclusions, and remedies vary by manufacturer and product.

Warranty claims typically require:

  • Proof of purchase
  • Product name and serial number
  • Description of the issue
  • Photographs/videos or supporting documentation (if applicable)
  • Compliance with manufacturer operating and maintenance requirements

Forest Equipment Co. will assist customers with warranty claim submissions where possible; however, warranty approval and coverage determinations remain the responsibility of the manufacturer.

Brand-Specific Return & Refund Policies

Certain manufacturers maintain their own return, refund, cancellation, and warranty policies.

Where applicable:

  • Brand-specific policies supplement this policy.
  • Manufacturer requirements may impose additional restrictions or obligations.
  • In the event of a conflict, the applicable manufacturer policy may take precedence for products supplied by that manufacturer.

Customers are encouraged to review the applicable brand-specific policy before placing an order.

Limitation of Liability

To the fullest extent permitted by law, Forest Equipment Co. shall not be liable for:

  • Loss of business
  • Loss of profits
  • Equipment downtime
  • Rental equipment expenses
  • Third-party labor charges
  • Consequential damages
  • Incidental damages
  • Indirect damages arising from product use, delivery delays, warranty claims, or product failure

Nothing in this policy limits any rights that cannot be excluded under applicable law.

Contact Us

If you have questions regarding returns, refunds, cancellations, damaged shipments, or warranty claims, please contact us before initiating a return request.

Forest Equipment Co.

Email: info@forestequipmentco.com
Phone: (817) 552-4623

Business Hours:
Monday – Friday
8:00 AM – 4:00 PM ET