Refund policy
At Forest Equipment Co., we want our customers to be satisfied with their purchase. Because many of the products we offer are large, specialized pieces of equipment, returns and refunds are handled in accordance with the policies of our manufacturers and distribution partners.
Please review the information below before initiating a return request.
If you have questions regarding returns or refunds, please contact our support team.
Email: info@forestequipmentco.com
Phone: (817) 552-4623
Business Hours:
Monday – Friday
8:00 AM – 4:00 PM ET
Return Eligibility
Returns may be accepted within 30 days of delivery for eligible items that meet the following conditions:
- The product must be unused and in original condition
- The product must be returned in its original packaging
- All included components, accessories, and documentation must be present
Some products may not be eligible for return due to manufacturer policies, product size, or shipping restrictions.
Items that may not be eligible for return include:
- Used or installed equipment
- Custom or special-order products
- Clearance or final sale items
- Products that have been modified after delivery
Return eligibility is subject to review and approval by Forest Equipment Co. and the manufacturer or supplier.
Return Authorization
Before returning any product, customers must first request a Return Authorization (RA).
To request a return authorization, please contact our support team with the following information:
- Order number
- Product name
- Reason for return
- Photos of the product if applicable
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are typically responsible for return shipping costs unless the return is due to:
- Shipping damage
- Manufacturer defect
- Incorrect item received
Due to the size and weight of many products, return shipping may require freight transportation. Forest Equipment Co. can assist with coordinating return freight if necessary.
Original shipping charges are generally non-refundable unless the return is the result of an error or defective product.
Shipping Damage
If your order arrives damaged, please notify us as soon as possible.
When receiving freight shipments, customers should inspect the package and product before signing the delivery receipt.
If damage is visible:
- Note the damage on the delivery receipt
- Take photos of the packaging and product
- Contact our support team immediately
Prompt reporting allows us to initiate freight claims with the carrier.
Manufacturer Warranty
Many products sold through Forest Equipment Co. include manufacturer warranties that cover defects in materials or workmanship.
Warranty terms and coverage are determined by the manufacturer. If you believe your product may be covered under warranty, please contact our support team and we will assist with the warranty process.
Refund Processing
Once a returned product is received and inspected, refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear on your account after it has been issued.
If the returned product does not meet return eligibility requirements, a refund may be reduced or denied.
Order Cancellations
Orders may be canceled before shipment by contacting our support team.
If an order has already been processed or shipped, cancellation may not be possible and the order may need to be handled as a return in accordance with this policy.
Contact Us
For questions regarding returns, refunds, or warranty claims, please contact us:
Forest Equipment Co.
Email: info@forestequipmentco.com
Phone: (817) 552-4623
Business Hours:
Monday – Friday
8:00 AM – 4:00 PM EST
Mailing Address:
3000 Custer Road
Suite 270
Plano, TX 75075
