Shipping policy

Last Updated: June 2026

At Forest Equipment Co., we work with a network of trusted manufacturers and suppliers across the United States. Most products sold on our website are shipped directly from the manufacturer or supplier to ensure efficient fulfillment and competitive pricing. Because products are sourced from multiple brands, shipping times, lead times, and delivery methods may vary by product and manufacturer. This policy provides general information regarding shipping and delivery. Brand-specific shipping policies may apply to certain products and will take precedence where indicated. This policy is based on the shipping practices outlined by our supplier partners.

Order Processing

  • Orders are typically processed within 1–7 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • Once an order has been processed, customers will receive an order confirmation and shipment tracking information when available.
  • Processing times may vary depending on product availability, manufacturer schedules, and order volume.

Shipping Locations

Forest Equipment Co. currently ships to customers within the contiguous United States.

Additional shipping arrangements may be available for:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories

Customers requesting delivery outside the contiguous United States may require a custom freight quote prior to shipment.

At this time, Forest Equipment Co. does not generally offer international shipping unless specifically stated on the product page or approved in writing.

Product Availability & Lead Times

Many products sold by Forest Equipment Co. are manufactured, assembled, or prepared for shipment after an order is placed.

As a result:

  • Product availability may change without notice.
  • Inventory displayed on our website may not reflect real-time manufacturer inventory levels.
  • All lead times are estimates and are subject to change.

Lead times typically include:

  • Order processing
  • Manufacturing or assembly (if applicable)
  • Quality control
  • Packaging and preparation for shipment

Lead times do not include freight transit time.

Estimated lead times vary by manufacturer and product category. Certain products may ship within a few business days, while others may require several weeks before shipment.

Customers requiring delivery by a specific date should contact Forest Equipment Co. prior to placing an order so we can verify current availability and estimated lead times with the manufacturer.

Freight Shipping

Many products sold by Forest Equipment Co. are oversized, heavy, or specialized equipment that ship via Less-Than-Truckload (LTL) freight carriers.

For freight deliveries:

  • A valid phone number is required at checkout.
  • Freight carriers may contact customers to schedule a delivery appointment.
  • An adult may be required to be present to receive and inspect the shipment.
  • Customers are responsible for ensuring the delivery location can accommodate the shipment.

Additional charges may apply for:

  • Residential delivery
  • Liftgate service
  • Limited-access locations
  • Remote delivery areas
  • Re-delivery attempts
  • Storage fees
  • Detention charges
  • Special handling requirements

Any such charges assessed by the carrier may be the responsibility of the customer.

Delivery Estimates

Delivery estimates displayed on our website are estimates only and are not guaranteed.

Estimated delivery dates may include:

  • Order processing time
  • Manufacturer lead times
  • Assembly or production time
  • Packaging and shipment preparation

Estimated delivery dates generally do not include:

  • Freight transit time
  • Delivery appointment scheduling
  • Weather delays
  • Freight carrier disruptions
  • Labor shortages
  • Port congestion
  • Customs delays (if applicable)
  • Other circumstances beyond our control

Shipping Delays

While we strive to provide accurate lead-time estimates, delays may occasionally occur due to factors including but not limited to:

  • Manufacturing schedules
  • Material shortages
  • Supplier production constraints
  • Freight carrier capacity limitations
  • Severe weather events
  • Natural disasters
  • Transportation disruptions
  • Government actions
  • Other unforeseen circumstances

Forest Equipment Co. is not responsible for delays that occur after an order has been released to the carrier.

Shipment Tracking

When tracking information is provided by the manufacturer or freight carrier, tracking details will be sent to the customer using the contact information provided during checkout.

Please note that some freight shipments may have limited tracking visibility while in transit.

Damaged Shipments

Customers must inspect all shipments immediately upon delivery.

If a shipment arrives damaged:

  1. Note the damage on the carrier's delivery receipt before signing.
  2. Take clear photographs of the packaging and product.
  3. Retain all packaging materials.
  4. Notify Forest Equipment Co. within 48 hours of delivery.

Failure to report shipping damage promptly may limit the ability to file a freight claim with the carrier.

Lost Shipments

If tracking indicates a shipment has been delivered but the product cannot be located, or if a shipment appears lost in transit, customers should contact Forest Equipment Co. as soon as possible.

We will work with the carrier and manufacturer to investigate the shipment and determine available resolution options.

Order Changes & Cancellations

Orders may be modified or canceled before they enter production, processing, or shipment.

Orders that:

  • Have entered production,
  • Are custom-built,
  • Are made-to-order,
  • Are special-order items, or
  • Have already shipped

may be subject to:

  • Cancellation fees
  • Restocking fees
  • Return freight charges
  • Non-refundable deposits
  • Manufacturer-specific cancellation restrictions

Customers should contact Forest Equipment Co. immediately if they need to modify or cancel an order.

Brand-Specific Shipping Policies

Certain manufacturers maintain their own shipping requirements, lead times, freight procedures, and delivery restrictions. When applicable, the shipping policy published for a specific brand or product will supplement and take precedence over this general shipping policy. Customers are encouraged to review any applicable brand-specific shipping policy prior to placing an order.

Contact Us

If you have questions regarding product availability, shipping times, freight requirements, or delivery estimates, please contact us before placing your order.

Forest Equipment Co.

Email: info@forestequipmentco.com
Phone: (817) 552-4623

Business Hours:
Monday – Friday
8:00 AM – 4:00 PM ET